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How to Reduce Travel Risk, Avoid Hiring
Frauds, and Select Experienced Protection |
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March, 2010 Issue No. 2
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This issue touches on three topics that have been very prominent in the news:
Traveling in
Mexico
- Chris Gipson, an Executive Protection agent experienced in protecting executives
on international trips, provides safety advice when traveling in dangerous countries
such as
Mexico
.
Fraudulent Resumes - Greg Kirsch, Director of Investigations and Pre-Employment Screening, explains
how diploma and employment mills work.
Screening and Agent Selection - Christine Tumolo, Operations Manager, discusses U.S. Security Care's careful
screening and selection process.
If you have a security related question of any kind, please do not hesitate to
contact us. If there is a topic you would like to read about in our newsletter,
write to us at piersond@usscinc.com.
Richard Wolfson
President
U.S. Security Care, Inc. |
PRE-EMPLOYMENT SCREENING: WATCH FOR FRAUDULENT DEGREES AND WORK EXPERIENCE
Greg Kirsch, U.S. Security Care's Director of Investigations and Pre-Employment
Screening, talks about the growing trend of business people of all levels using
diploma and employment mills to fill holes in their resume.
What is a diploma mill and how does
U.S.
Security Care insure that the employee's degree is legitimate?
Kirsch: A "diploma mill" is actually a term that is only legally defined in
a few states. Generally speaking, it is an entity that does not have legally
recognized degree granting authority. They exist both nationally and internationally,
though recent studies show the
United States
to be the "Diploma Mill" capital of the world.
"These entities will provide a "degree" to an individual for a fee. Some require
the completion of an internal course curriculum, typically online, while others
will simply send the customer a document that to the naked eye resembles any other
degree from a recognized institution.
"Additionally, the diploma mill industry has adapted to the pre-employment screening
environment by creating "verification departments" and "registrar's offices" that
will "verify" the degree's authenticity.
"When U.S. Security Care verifies a domestic degree, we only utilize registrar
or record information from official school sources. However, when we encounter
a new school or suspected diploma mill, we will also compare that school with
the U.S. Department of Education's accreditation records. If the school is not
on this list, they do not have degree granting authority in the
United States
. In the situations where the school is not accredited, we still "verify" the
applicant's provided information, but we also include in our report the results
of our inquiry with the Department of Education.
"Many suspected diploma mills will state that while they are not accredited by
the Department of Education, they are accredited by multiple online accreditation
programs. However, these "accreditations" hold no value in the field of formal
post-secondary education."
Aren't fraudulent diplomas usually used by lower level people to make up for
a lack of education?
Kirsch: "No, they span all backgrounds. There have been several cases of high-level
individuals and doctors referencing "diploma mill" education credentials on their
resume. We also see them utilized by individuals applying for entry level positions. They span all
degree-required positions and no industry is exempt from the threat of this growing
issue."
What is an employment mill and how does
U.S.
Security Care confirm whether or not the company name on the resume is legitimate?
Kirsch: "An employment mill is very similar to a diploma mill, though the industry
landscape is a little different. An "employment mill" will allow a job seeker
to create a fictitious employment history for a fee and will then provide the
applicant with a contact number for any future verification efforts. When a pre-employment
screening is performed, the intention is that the screener will call the provided
number and an individual on the other end representing the HR/Records Department"
will look up the applicant's information and verify their "past experience".
"To combat this, U.S. Security Care will research any applicant provided employer
independently and contact that company through their officially published contact
information. Once contact is made, we then only verify employment history though
official HR or payroll department records, or for smaller companies, we will utilize
the Office Administrator, Operations Manager or President/Vice President.
"While applicants often provide contact numbers for their past employers, and
they are often valid, we like to ensure that we are obtaining the official contact
information through a non-biased means and then report accordingly. We will view
incorporation records when applicable to verify the company's existence as a valid
entity."
Are there any red flags one should look for to tell the employer that the company
may not exist?
Kirsch: "Online forums discussing the company's authentication, a lack of published
company listings or physical address, and cheaply designed or non-operational
websites (depending on the industry) can offer some insight as to the validity
of the company. However, a company that no longer exists may display many similarities
to the ones I just listed, so those are not indicative of a "mill" exclusively.
"Realizing that the employer may be a "mill" often comes down to the investigators/researchers
experience and investigative instincts before, during, and after contacting the
entity, as new ones are being established every day."
Are fraudulent education and employment histories typically utilized by a specific
level of candidate or in a specific field?
Kirsch: "Unfortunately, no. There is no specific area to target when trying
to detect this fraud. It spans all positions, walks of life, and experience levels.
That is why it is beneficial to re-screen individuals receiving internal promotions.
The employee's credentials may have passed an initial screening 10 years ago,
but the re-screen may reveal that the employee used a "mill", which is now revealed
based on the heightened industry awareness."
EIGHT RECOMMENDATIONS WHEN TRAVELING IN
MEXICO
AND OTHER FOREIGN LOCATIONS
Chris Gipson, an experienced Executive Protection agent at U.S. Security Care
who has provided protection for business executives, athletes and entertainers,
discusses the precautions today's business traveler needs to take when visiting
hot spots like
Mexico.
How dangerous is
Mexico
and are there cities American's can visit that are relatively safe?
Gipson: "Most tourists' destinations are relatively safe for Americans, for example,
Cancun
and Porta Verde."
What precautions should business travelers take when visiting the country?
Gipson: "There are eight precautions I would suggest taking. First, know who
you are conducting business with. It is wise to conduct your business and leave
as soon as possible. It's not a good time to sightsee.
"Second, don't bring undue attention to yourself. You should try to blend in,
acting as if you know what you are doing. Don't look like you're lost, be discreet.
"Third, have an itinerary and know it so you stay focused and alert. It is important
to share your itinerary with someone at work and home.
"Fourth, it's good to know precisely where you are going. Research your destination
by looking at Google maps and print out the areas you will be traveling to.
"Fifth, don't stay on the ground floor. Stay at least on the second floor.
Stay close to a stairwell and know where the stairwell goes. As a precaution,
jam a chair under the door handle to prevent unwanted entry.
"Sixth, have the U.S. Embassy or Foreign Consulate's address and telephone number.
You can ask for the Assistant Regional Security Officer or someone in security
and let them know what dates you will be in the country. They may ask you for
your passport number and social security number.
"Seventh, you should know where the local police station and nearest hospital
or clinic is located.
"Eighth, if you plan to a carry large amount of money, don't carry all of your
money in the same pocket.
"Finally, before traveling, take a look at the State Department's web site at
http://travel.state.gov/. It is here that you will find which cities the State
Department recommends you avoid."
Should you hire armed protection if you are a corporate leader?
Gipson: "If you are a corporate leader, you probably have your own security team.
You should have a local professional security person as a point of contact because
they will know the area. You should also consider linking up with a local security
firm that can provide additional support and intelligence. Whether they are armed
or not is a situational call. If you are high profile, you may want to integrate
armed local nationals into your security team."
Should you hire a local firm with native speakers or an outside firm?
Gipson: "You always want a native speaker, who is familiar with the area you
are going to be in, to facilitate things for you. The speaker will know where
and where not to go. U.S. Security Care has individuals around the globe that
we can call on and have worked with in the past."
What criteria should one use when choosing a hotel?
Gipson: "You want to stay in a relatively populated area at a hotel with no less
than three and a half stars. Read recent online reviews by Americans. Find out
how the management and concierge treat people. The better the hotel, the better
the security!
"Choose a hotel near where you are conducting your business. Review hotels on
the Internet and check local web sites and newspapers to see if there has been
any violence near the hotel."
Are there specific modes of transportation you recommend over others?
Gipson: "The best practice is to have the concierge's desk arrange transportation
for you. Inform the driver that want to stay on the main roads and not take
short cuts. If you are driven through back roads and streets, your chances of
being robbed or kidnapped are increased."
WHAT IS
U.S.
SECURITY CARE'S CRITERIA FOR HIRING PROTECTIVE PERSONNEL?
Christine Tumolo, who serves as the Operations Manager for U.S. Security Care,
is in charge of hiring and managing the company's highly trained and experienced
personnel. Ms. Tumolo provides insights into the company's selection and training.
What attributes does
U.S.
Security Care look for when hiring?
Tumolo: "U.S. Security Care embodies the professional model of excellence.
We look for and expect our agents to be decisive, level headed, have the ability
to act appropriately under pressure and thrive in volatile situations.
What is the experience level of the agents you hire?
Tumolo: "U.S. Security Care agents come with a wide range of experience. We
hire agents from local, state and federal law enforcement, private security and
the military. We look toward professionals who have some experience operating
in changing environments. Our agents have the ability, skill and experience to
adapt and operate efficiently within high stress and deteriorating surroundings."
What is the process you go through when selecting agents?
Tumolo: "We have an extensive selection process. The process begins with a detailed
interview conducted by our senior management. Subsequent to a successful interview,
a comprehensive background investigation is initiated. The background investigation
consists of county, state and federal level criminal checks, education and reference
verification, employment history, state driving record, credit history, military
records verification and drug screening.
"Once the background investigation is completed, the potential agent is then
required to demonstrate proficiency with firearms and job related physical capabilities
to proceed to a hire date."
Is there specific training that you give your agents to improve their skills?
Tumolo: "Agents maintain a high standard of training, which includes first aid,
Cardio Pulmonary Resuscitation (CPR), and Automated Eternal Defibrillators (AED)
certifications. We sustain a group of agents that are First Responder and Emergency
Medical Technician (EMT) level trained. U.S. Security Care is committed to providing
the best trained agents who exemplify our core values. Medical, firearms, security
awareness, threat identification and other high valued skill sets are the norm
for continued training. Our commitment to maintain our high standards is also
demonstrated by the firearms training program. Agents attend quarterly qualifications
and proficiency drills."
What differentiates
U.S.
Security Care's agents over other organizations?
Tumolo: "Simply put, our agents are experienced, trained and motivated to provide
the best service possible. Our agents are hired from a rigorous vetting and selection
process. When you hire U.S. Security Care, you can be confident that the agent
has been proven in the field. We hold our values to a stringent standard with
a series of checks and balances in place.
"Agents receive specifically monitored training and must demonstrate their knowledge
to the satisfaction of supervisory personnel, who provide constant feedback and
reinforcement of U.S. Security Care standards.
"Overall, it is the process of continued education, the monitoring, the reinforcement
and the overall commitment to our clients which sets U.S. Security Care apart."
Contact Us
725 Skippack Pike
Suite
200
Blue
Bell
,
Pennsylvania
19422
Phone: 1-877-858-8772
Fax: 1-866-282-8772
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